Return & Refund Policy — Unclassd

Last updated: October 2026

1. Made-to-Order Philosophy

Most Unclassd products are produced on demand after an order is placed. This reduces unnecessary inventory and overproduction.

Please review product descriptions, sizing guides, measurements, colour information and specifications carefully before purchasing.

2. Right of Withdrawal (Standard Products)

Standard non-personalized products, including items made to order in a size or colour chosen from our standard range, may be returned under the statutory right of withdrawal.

For consumers in the European Union, the withdrawal period is fourteen (14) days from the day you receive the goods. You do not need to give a reason.

Choosing a size or colour listed on the product page is a standard selection, not a personalization, and remains eligible for withdrawal.

Nothing in this policy limits mandatory consumer rights applicable to your order.

3. How to Withdraw

To exercise your right of withdrawal, notify us within the 14-day period by email at contact@unclassd.com, stating your order number and your decision to withdraw. You may use the template below, but it is not mandatory.

“To Unclassd, contact@unclassd.com: I hereby notify you that I withdraw from my contract for the sale of the following goods: [product(s)], ordered on [date], received on [date], order number [number]. Name: [name]. Address: [address]. Date: [date].”

We will then send you return instructions, including the return address. Please do not return any product without prior instructions.

You must send the goods back without undue delay and no later than fourteen (14) days after notifying us of your withdrawal.

4. Conditions for Standard Returns & Return Shipping

Products must be returned in their original condition, with original labels or packaging where reasonably possible. You may try garments on only as much as needed to establish their nature, characteristics and fit, as in a physical store. You may be liable for any loss in value resulting from other handling, where permitted by law.

Unclassd does not charge any restocking or return processing fee.

For a withdrawal on a non-defective product, the direct cost of returning it is borne by the customer. Please keep proof of shipment.

If a product is defective, damaged, incorrect or not in conformity with the order, Unclassd covers the associated return and shipping costs where required by law. Please do not send such products back at your own expense before receiving our instructions.

5. Personalized & Custom Products — Final Sale

Products made to a customer's own specifications are final sale where the legal exception to the right of withdrawal applies.

This covers items clearly personalized for the customer, such as a customer-chosen name or text, or a custom colour produced at the customer's request outside our standard range.

For genuinely personalized products, cancellation, return or exchange for change of mind or for incorrect personalization details entered by the customer is not accepted. Please check all personalization details carefully before ordering.

This does not affect your rights regarding defective, damaged, incorrect or non-conforming products.

6. Defective, Damaged or Incorrect Products

If your order arrives damaged, defective, incorrectly produced or different from what you ordered, contact us as soon as reasonably possible at contact@unclassd.com with:

• your order number;
• clear photographs of the product and the issue;
• a brief description of the problem.

Depending on the circumstances and applicable law, the remedy may be a replacement, repair, price reduction or refund.

In addition, consumers in the European Union benefit from the legal guarantee of conformity, which lasts two (2) years from delivery of the goods. This guarantee applies regardless of this policy.

7. Size & Colour

You are responsible for reviewing the sizing guide and product information before ordering.

For standard products, a change of mind about size, fit or colour does not create an exchange obligation beyond statutory rights. After a valid withdrawal, you may place a new order in a different size or colour.

If Unclassd supplied the wrong size, colour or product, contact us and we will resolve it in accordance with applicable law.

8. Refunds

Where the right of withdrawal is validly exercised, we will refund you without undue delay and at the latest within fourteen (14) days of being informed of your decision to withdraw.

We may defer the refund until we have received the returned goods or you have provided proof that you sent them back, whichever is earlier. Once we have received your return, we aim to process the refund within five (5) business days, and in any case within the legal deadline above.

The refund includes the standard delivery cost of the original shipment. Additional costs resulting from choosing a more expensive delivery method are not refunded.

Refunds are issued through the original payment method. Depending on your bank or payment provider, it may take several business days to appear.

Partial refund without return (optional goodwill gesture). For certain items, Unclassd may offer, at its sole discretion, a partial refund while you keep the product instead of returning it. This offer is optional and does not affect your statutory right of withdrawal or your rights in case of defective, damaged or non-conforming products.

9. Other Markets & Applicable Law

Customers outside the European Union may have additional or different mandatory consumer rights depending on their country. Nothing in this policy excludes rights that cannot legally be waived.

This policy is governed by French law, without prejudice to mandatory consumer protection provisions applicable in the customer's country of residence.

10. Consumer Mediation

In accordance with Article L.612-1 of the French Consumer Code, if a complaint submitted to our customer service has not led to a satisfactory resolution, the customer may refer the dispute, free of charge, to the following consumer mediation service:

CM2C

49 rue de Ponthieu, 75008 Paris
Tel : 01 89 47 00 14
https://www.cm2c.net/declarer-un-litige.php

Mediation is free of charge for the consumer and may only be initiated after a written complaint has first been made to Unclassd.

11. Contact

For any question about this policy or to request return instructions: contact@unclassd.com